Glossary:
|
|
| Accessible Hotel |
Any hotel having achieved one of the 4 Access Levels |
|
| Access Canada Participant Hotel |
- Any registered hotel
- Any hotel that has completed the Property Standards assessment and Sensitivity Training but does not achieve a level
|
|
| Employee Account |
Each hotel employee who is registered by the GM for the Sensitivity Training has their own account with username and password. |
|
| Key Staff Member |
General Managers are encouraged to train ALL employees in Access Canada; however, here a “Key Staff Member” is defined as a Hotel employee who interacts most with guests on a daily basis and holds one of the following positions, or its equivalent, within the property:
- General Manager
- Assistant General Manager, Concierges/Bell Persons/Valets
- Front Desk/Check-In Staff
- Guest Services Manager, Directors/Managers of Food & Beverage
- Food/Beverage Servers
- Head of Housekeeping
- Manager/Head of Event/Meeting Services
|
|
| Master Account |
- Account held by a Hotel owning/management/franchise company. It registers a Property Account for each of its properties, makes payment for all registered properties, and makes renewals and updates of master account.
- Account held by a single property registering independently
|
|
| Property Account |
Account held by a single property, usually in the name of the General Manager. GMs take property assessment and create Employee Accounts |
|
| Property Standards Checklist |
PDF document of property assessment standards |
|
| Property Assessment |
The online questionnaire designed to assess a property’s accessibility features. The questionnaire is based on the Property Standards Checklist PDF and is to be completed by the Property Manager |
|
| Sensitivity Training |
On-line training for Hotel employees |
|
| Staff Test
|
On-line test for Hotel employee. |